The Skill and Discipline of Effective Communications
Virtually every manager, at any level, understands the importance of effective communication. What they may not focus on is the critical step of improving communications.
“The general principle of good conversation is knowing how to give the right feedback or answer(s) to the communicator or sender of the message. Communicate with one exclusively: Multitasking during a conversation …
In my initial years of management development, I was fortunate to have a boss/mentor who was steeped in the experience of effectively communicating with people at all levels. What sticks out, even to this day 40 years hence, is the approach he took to listening and communication. When you had a conversation with this mentor, you absolutely felt that you were the only person that mattered. In almost every case, the mentor listened intently, maintained solid eye contact that said “whatever you have to say is important to me” and did not speak until you had expressed your intended thought.